Terms of service
Zege Technologies hence referred to as Zegetech is offering its MPAYER service to you to make it easier for you to accept and process mobile money payments (the “Service”). By accepting this Agreement, either by clicking a box indicating your acceptance or by executing an order form that references this Agreement, you agree to be bound by this Agreement. The term “you” refers to a person or organization that has registered on the site (a “Registered User”). The term “we” refers to Zegetech.
If you accept this Agreement, you represent that you have the capacity to be bound by it or if you are acting on behalf of a company or entity that you have the authority to bind such entity.
You may not use the Service and you may not accept this Agreement if you are not of a legal age to form a binding contract with Zegetech.
The Service is a mobile money management service that allows Registered Users to reconcile,consolidate and track their mobile payment accounts and to view and export the aggregated transaction data to their back-office management software or solution.
We are not a bank, an e-money issuer, or a money services business and we do not offer banking services.
You may submit information about one or more mobile payment accounts that you may have with a mobile money system (“Account Information”). This Account Information will only be used for the sole purpose of capturing transaction data and other relevant information that can be read and interpreted byMPAYER. When submitting Account Information, you agree that you are authorized to access the account and otherwise have the necessary authority to provide Zegetech with access to any Account Information.
Upon registration, you will select a user ID and password. You are responsible for maintaining the confidentiality of your password that, together with your user ID, allows you to access the Service. That user ID and password, together with any mobile number or other contact information you provide, form your “Registration Information.”
By providing us with your e-mail address or other contact information, such as a mobile number, you agree that we may communicate with you electronically to that e-mail address or mobile number as part of the Service and that any communications sent to those addresses will serve as a formal notice under this Agreement.
If you register on our website for a free service, we will make one or more services available to you free of charge until the earlier of (a) the start date of any Purchased Services ordered by you or (b) your cancellation of the applicable services.
NOTWITHSTANDING SECTION 9 (WARRANTIES AND DISCLAIMERS), DURING YOUR USE OF THE FREE SERVICE, THE SERVICES ARE PROVIDED “AS-IS” WITHOUT ANY WARRANTY.
We shall make the Purchased Services available to you pursuant to this Agreement and the relevant order forms during a subscription term. You agree that your purchases hereunder are neither contingent on the delivery of any future functionality or features nor dependent on any oral or written public comments made by us regarding future functionality or features.
6.1. Our Responsibilities.We shall provide our basic support for the Service to you at no additional charge and use commercially reasonable efforts to make the Service available 24 hours a day, 7 days a week, except for: (1) planned downtime (of which we shall give at least 8 hours notice via the Service, or (2) any unavailability caused by circumstances beyond our reasonable control, including without limitation, acts of God, acts of government, floods, fires, earthquakes, civil unrest, acts of terror, strikes or other labor problems (other than those involving our employees), Internet service provider failures or delays, or denial of service attacks. We shall provide the Service only in accordance with applicable laws and government regulations.
6.2. Our Protection of Your Data. We shall maintain appropriate administrative, physical, and technical safeguards for protection of the security, confidentiality and integrity of your data. We shall not (a) modify your data, (b) disclose your data except as compelled by law in accordance or as expressly permitted in writing by you, or (c) access your data except to provide the Service and prevent or address service or technical problems, or at your request in connection with customer support matters.
6.3. Your Responsibilities. You shall (i) be responsible for Users’ compliance with this Agreement, (ii) be responsible for the accuracy, quality and legality of your data and of the means by which you acquired your Data, (iii) use commercially reasonable efforts to prevent unauthorized access to or use of the Service, and notify Us promptly of any such unauthorized access or use, and (iv) use the Service only in accordance with the applicable laws and government regulations. You shall not (a) make the Service available to anyone other than Users, (b) sell, resell, rent or lease the Service, (c) use the Service to store or transmit infringing, libelous, or otherwise unlawful or tortuous material, or to store or transmit material in violation of third-party privacy rights, (d) use the Service to store or transmit Malicious Code, (e) interfere with or disrupt the integrity or performance of the Service or third-party data contained therein, or (f) attempt to gain unauthorized access to the Service or their related systems or networks. Further, You shall not use the Service provided by Zegetech for the sale or dealing in the following goods and/or services through Mpayer unless You hold the authorizations or licences required by law: (i) any goods and services which include pornography, (ii) alcohol and drugs & drug paraphernalia, (iii) counterfeit and unauthorized goods, (iv) gaming/gambling, (v) hacking and cracking material, (vi) tobacco and cigarettes, (vii) weapons which includes firearms, ammunition, knives, brass knuckles, gun parts, and other armaments, (viii) any goods or services which are not in compliance with the applicable laws and regulations whether federal, state, local or international or which are prohibited by any judicial authorities. Zegetech reserves the right at any time to request that You provide proof that You hold the valid permissions, licences or authorizations that may be required to sell or deal in the goods and service listed herein and if You fail to provide such proof within such time period as Zegetech may specify, Zegetech may terminate this Agreement with You forthwith.
You shall not use the Services for the faciliatation or to procure money-laundering and/or financing of terrorism. Zegetech shall be entitled to terminate this Agreement upon reasonable belief that You are involved in these activities. 6.4. Usage Limitations. The Service may be subject to other limitations, such as, for example, limits on the number of calls you are permitted to make against our application programming interface.
7.1. Fees.You shall pay all fees specified in all order forms hereunder. Except as otherwise specified herein or in an order form, fees are based on services purchased and not actual usage. Payment obligations are non-cancelable and fees are non-refundable. Subscription fees are based on monthly periods that begin on the subscription start date and each monthly anniversary thereof; therefore, fees for subscriptions added in the middle of a monthly period will be charged for that full monthly period.
7.2. PaymentYou will pay us your subscription fee via our Safaricom M-Pesa Pay Bill number (531300). A payment is due on the 1st day of each month.
7.3 Suspension of Service.If any amount owing by you under this or any other agreement for our services is 30 or more days overdue, we may, without limiting our other rights and remedies, accelerate your unpaid fee obligations under such agreements so that all such obligations become immediately due and payable, and suspend our services to you until such amounts are paid in full. We will give you at least 7 days’ prior notice that your account is overdue, in accordance with the Notice provisions (Section 9), before suspending services to you.
Your privacy is very important to us. Upon acceptance of this Agreement, you acknowledge that you have read, understood, and accepted our Privacy Policy.
Electronic notices will be sent to the email address you have provided as your primary email address. If your email address changes, you are responsible for informing us of that change as soon as reasonably possible.
By submitting Account Information and other content to Zegetech through the Mpayer Service, you are licensing that content to Zegetech solely for the purpose of providing the Service. Zegetech may use and store the content, but only to provide the Service to you. For purposes of this Agreement and solely to provide the Account Information to you as part of the Service, you grant Zegetech a limited power of attorney, and appoint Zegetech as your attorney-in-fact and agent, to access third party sites, retrieve and use your information with the full power and authority to do and perform each thing necessary in connection with such activities, as you could do in person.
You agree that Zegetech may use your feedback, suggestions, or ideas in any way, including in future modifications of the Service, other products or services, advertising or marketing materials. You grant Zegetech a perpetual, worldwide, fully transferable, sub-licensable, irrevocable, fully paid-up, royalty free license to use the feedback you provide to Zegetech in any way. Zegetech will not sell, publish or share your feedback in a way that could identify you without your explicit permission.
The contents of Zegetech.com, including its “look and feel” (e.g., text, graphics, images, logos and button icons), photographs, editorial content, notices, software (including html-based computer programs) and other material are protected under both United States laws and other applicable copyright, trademark and other laws. Any distribution, reprint or electronic reproduction of any Zegetech content, in whole or in part, for any other purpose is expressly prohibited without our prior written consent.
THE SERVICE IS PROVIDED ON AN ‘AS IS’ AND ‘AS AVAILABLE’ BASIS. USE OF THE SERVICE IS AT YOUR OWN RISK. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, AND EACH PARTY SPECIFICALLY DISCLAIMS ANY WARRANTIES OF NON-INFRINGEMENT OR FITNESS FOR A PARTICULAR PURPOSE.
ZEGETECH SHALL IN NO EVENT BE RESPONSIBLE OR LIABLE TO YOU OR TO ANY THIRD PARTY, WHETHER IN CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY, LIQUIDATED OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFIT, REVENUE OR BUSINESS, ARISING IN WHOLE OR IN PART FROM YOUR USE OF THE SERVICE OR THIS AGREEMENT, EVEN IF ZEGETECH HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
NOTWITHSTANDING ANYTHING TO THE CONTRARY IN THIS AGREEMENT, ZEGETECH’S LIABILITY TO YOU FOR ANY CAUSE WHATEVER AND REGARDLESS OF THE FORM OF THE ACTION, WILL AT ALL TIMES BE LIMITED TO AMOUNT PAID BY YOU HEREUNDER IN THE 12 MONTHS PRECEDING THE INCIDENT PROVIDED THAT ZEGETECH SHALL NOT INDEMNIFY YOU AGAINST ANY LOSSES ARISING FULLY OR IN PART FROM ACTIONS, INACTIONS, FAULTS OR NEGLIGENCE OF YOURSELF OR ANY THIRD PARTY.
You shall defend, indemnify and hold harmless Zegetech and its officers, directors, shareholders, and employees, from and against all claims and expenses, including but not limited to attorneys fees, in whole or in part arising out of or attributable to any breach of this Agreement by you.
This Agreement will continue to apply until terminated by either you or Zegetech as set out below. If you want to terminate your legal agreement with Zegetech, you may do so by emailing us at support@zegetech.com. Zegetech may terminate this Agreement immediately upon notice to the email address or mobile number that comprises your Registration Information.
Zegetech may modify this Agreement from time to time by updating the site and/or providing written notice to you. You are deemed to accept and agree to be bound by any changes to the Agreement when you use the Service after those changes are posted.
This Agreement, and your relationship with Zegetech under this Agreement, shall be governed by the laws of the State of Kenya. The Agreement does not limit any rights that Zegetech may have under trade secret, copyright, patent or other laws in other jurisdictions. For any claim (excluding claims for injunctive or other equitable relief) where the total amount sought is less than $10,000.00 USD, the party requesting relief may elect to resolve the dispute through binding non-appearance-based arbitration before a sole arbitrator and through an alternative dispute resolution (ADR) provider.
This Agreement represents the entire understanding and agreement between you and Zegetech regarding the subject matter of the same, and supersedes all other previous agreements.
19.2. Anti-Corruption.You have not received or been offered any illegal or improper bribe, kickback, payment, gift, or thing of value from any of our employees or agents in connection with this Agreement. Reasonable gifts and entertainment provided in the ordinary course of business do not violate the above restriction. If you learn of any violation of the above restriction, you will use reasonable efforts to promptly notify us at info@zegetech.com.
19.3 For the avoidance of doubt, Zegetech shall not be party to the agreement between You and the Users in any manner whatsoever.